Recognisable products
We focus on established brands and present the product name, size and packaging as clearly as possible.
Packaging checks
We look for intact seals, clear labels, readable batch codes and no visible damage before an order is prepared.
Packaging variations
Brands periodically update packaging and regional labeling, so an authentic item may look slightly different from its product photo.
Before use
Read the product label before use and check the ingredients, directions, warnings and expiry information that apply to your item.
If something seems wrong
Contact us before opening the product and send clear photos of the packaging and batch code. We will review the concern and provide a clear resolution under our returns policy.
Need a human?
Email hello@wellora.lb with your order number when relevant.